Privacy & Cookies.

We may collect and process the following information:

Information you provide

This may include:

• Your name
• Email address
• Phone number
• Information submitted through contact forms or waitlists

Website usage information

We may collect anonymous information about how visitors use our website, including:

• Pages viewed
• Time spent on the site
• Device and browser type
• Referral source
• General geographic region

We use your information to:

• Respond to enquiries
• Manage waitlists and memberships
• Send updates and marketing communications
• Improve our website and user experience
• Understand interest in Ember House services and events

We will only send marketing communications where we have a lawful basis to do so, and you can unsubscribe at any time.

We may use email marketing platforms such as Klaviyo to manage communications and newsletters.

If you join our waitlist or subscribe to updates, your information may be stored securely through these providers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in emails.

We do not sell your personal data.

We may share limited information with trusted third-party service providers who help us operate our website and services, such as:

• Website hosting providers
• Analytics providers
• Email marketing platforms
• Payment or booking providers (in future)

These providers are required to handle your information securely and lawfully.

We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy or to comply with legal obligations.

Under UK data protection law, you may have rights to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent to marketing
• Request restriction or objection to processing

To exercise any of these rights, please contact us using the details below.

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide information about how visitors use the site.

Essential cookies

These cookies are necessary for the website to function correctly and cannot be disabled through our systems.

Analytics cookies

These cookies help us understand how visitors use our website and improve the user experience. We may use services such as:

• Google Analytics (GA4)

These cookies may collect anonymous information including:

• Website traffic
• Visitor behaviour
• Device and browser information

Marketing cookies

We may use marketing and advertising cookies to support our communications and campaigns. These may include:

• Meta Pixel (Facebook & Instagram)
• Klaviyo
• TikTok integrations

These cookies may track interactions such as:

• Waitlist signups
• Ad engagement
• Website visits after viewing advertisements

When you visit our website, you will be given the option to:

• Accept all cookies
• Reject non-essential cookies
• Manage your cookie preferences

You can also control cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

To change your choices at any time: open cookie settings.

Some third-party services integrated into our website may place cookies on your device and process data according to their own privacy policies. Examples may include:

• Google
• Meta
• Klaviyo
• Instagram
• TikTok